Shipping policy

At LuxeCarry, we want you to absolutely love your luxury leather bag. Because each piece is handled with extreme care, we have a clear policy to ensure fair service for both our customers and our brand.

1. Returns & Store Credit:
- We want you to be completely satisfied. If you wish to return an item, you may request a return within 14 days of delivery.
- To qualify, items must be unused, unworn, in their original condition, and with all tags attached.
- Approved returns will be issued as **Store Credit** (gift card) or eligible for an **Exchange**, so you can easily pick another style you love. (Cash/Original payment refunds are only issued if the item arrives damaged or defective).

2. Non-Returnable Items:
- Sale items, discounted clearance items, and promotional campaign products are final sale and cannot be returned or exchanged.

3. Shipping Costs for Returns:
- Customers are responsible for all return shipping charges. Original shipping fees are non-refundable.

4. Damaged or Defective Items:
- If your bag arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with clear photos, and we will immediately make it right for you at zero extra cost!