RETURN & EXCHANGE POLICY

 

Return & Exchange Policy  

At Luxe Carry, we take pride in delivering high-quality luxury products. If you are not fully satisfied with your purchase, please review our return and exchange policy below.

1. Eligibility for Returns & Exchanges

• Returns and exchanges are accepted within 7 days of receiving your order.

• Items must be unused, unworn, and in their original packaging with all tags attached.

• Customized or final sale items cannot be returned or exchanged.

2. How to Request a Return or Exchange

• Contact our customer support team within 7 days of receiving your order.

• Provide your order number and reason for return or exchange.

• Our team will guide you through the return shipping process.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Items must be returned using a trackable courier service (DHL or FedEx recommended).

4. Refund Process

• Once we receive and inspect the item, refunds will be issued within 2 business days via the original payment method.

• Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchange Policy

• If you wish to exchange an item, we will process the exchange once we receive the returned product.

• Exchanges are subject to stock availability.

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for a replacement.

7. Contact Us

For any return or exchange inquiries, our customer support team is here to assist you.

Thank you for shopping with Luxe Carry! We aim to provide a seamless and hassle-free shopping experience.