Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we are here to help.

Returns

Customers may request a return within 7 days of receiving the item. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

Items that show signs of use, damage, or alteration may not be eligible for a return.

Exchanges

If you received a damaged, defective, or incorrect item, you may request an exchange. We will gladly replace the item with the correct product once the issue has been verified.

Please contact us before sending any item back so we can guide you through the process.

Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method used during checkout. Please note that processing times may vary depending on your payment provider.

Non-Returnable Items

Certain items may not be eligible for return or refund, including items that are used, damaged by the customer, or not in their original condition.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Email:  support@luxecarry.space

You can also reach us through the contact options available on our store, and our support team will be happy to assist you.